Question 1

How quickly can you fix my damaged panels?

Accepted Answer

In most cases, we can repair or replace damaged garage door panels within 24-48 hours. For emergency situations, we offer same-day service. Our technicians arrive with a fully stocked vehicle containing the most common panel sizes and colors, allowing us to complete many repairs on the first visit. For custom or older door panels that need to be ordered, we'll provide a clear timeline and can often install temporary solutions to maintain your home's security.

Question 2

What causes damaged panels in garage doors?

Accepted Answer

Garage door panels can become damaged due to various factors including accidental vehicle impact (the most common cause), severe weather conditions like hail or high winds, general wear and tear over time, improper maintenance leading to rust or rot, structural settling of your home that causes stress on the door, and vandalism or attempted break-ins. Regular inspections help identify potential issues before they become major problems. We recommend a professional inspection annually to catch small problems early.

Question 3

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year for residential garage doors. If you use your garage door more than 4 times per day, or if you live in an area with extreme temperatures, twice-yearly service is ideal. Between professional visits, you can perform basic maintenance like lubricating moving parts every 3-4 months and visually inspecting for wear. Our maintenance service includes complete inspection, lubrication, hardware tightening, safety testing, and minor adjustments.

Question 4

Why is my garage door making loud noises?

Accepted Answer

Loud garage door noises usually indicate a maintenance issue that should be addressed promptly. Common causes include: dry or worn rollers (grinding sound), loose hardware (rattling), unbalanced door (straining motor sound), worn springs (squeaking or popping), or issues with the opener mechanism (humming or grinding). Most noise issues can be resolved with proper lubrication and adjustment. If the noise is sudden or accompanied by operational problems, contact us for an inspection to prevent further damage.

Question 5

Do you offer financing for new carriage-style door installations?

Accepted Answer

Yes! We offer flexible financing options for new garage door installations, including our popular carriage-style doors. We work with multiple lenders to provide competitive rates and terms that fit your budget. Options include 0% interest for qualified buyers, low monthly payment plans, and terms up to 60 months. During your free consultation, we'll discuss all available financing options and help you find the best solution for your needs. No obligation—just honest information to help you make an informed decision.

Question 6

What types of garage doors do you install?

Accepted Answer

We install all types of residential and light commercial garage doors, including: carriage-style doors (our specialty) in wood and steel with wood-grain finishes, traditional raised-panel doors in steel and fiberglass, modern contemporary doors with full-view glass panels, insulated doors for energy efficiency, custom doors to match unique architectural styles, and commercial sectional doors. We carry products from all major manufacturers and can help you select the perfect door for your home's style and your budget.

Question 7

How long does a garage door installation take?

Accepted Answer

A standard garage door installation typically takes 4-6 hours for a single door or 6-8 hours for a double door. This includes removing the old door, installing the new door and hardware, setting up the opener, programming remotes, and testing all safety features. Factors that can affect installation time include custom sizes, special hardware requirements, or if structural modifications are needed. We always aim to complete installations in one visit so you're not left without a functioning garage door.

Question 8

What warranty do you offer on new installations?

Accepted Answer

We offer a comprehensive 10-year warranty on all our installations, covering both parts and labor. Additionally, many of the products we install come with manufacturer warranties of up to 25 years for certain components. Our warranty covers any defects in workmanship or materials, and we stand behind our work with a lifetime guarantee on our craftsmanship. We believe in the quality of our work and want you to have complete peace of mind with your investment.

Question 9

Do you offer 24/7 emergency service?

Accepted Answer

Yes, we offer true 24/7 emergency service for garage door issues that can't wait. Whether it's a door that won't close leaving your home unsecured, a broken spring at midnight, or storm damage on a weekend, our emergency team is ready to respond. Emergency calls are typically answered within 15 minutes, and we aim for on-site arrival within 60-90 minutes throughout our service area. There's no extra charge for weekend calls—we believe security emergencies shouldn't cost extra.

Question 10

What should I do if my garage door won't close?

Accepted Answer

If your garage door won't close, first check for obvious obstructions in the door's path and clean the photo-eye sensors on either side of the opening. Try pressing and holding the wall button (which bypasses sensors) to see if the door closes. If it does, the sensors need alignment or cleaning. If the door still won't close, disconnect the opener using the emergency release and try closing manually. If the door is stuck, avoid forcing it as this could cause injury or further damage. Contact us for same-day emergency service if you can't secure your garage.

Question 11

Are your technicians background checked?

Accepted Answer

Absolutely. Every Shady Cove Garage Doors technician undergoes a comprehensive background check before joining our team. We also verify credentials, conduct drug testing, and require ongoing training. Our technicians are uniformed, drive marked vehicles, and carry company ID. We understand that inviting someone into your home requires trust, and we take that responsibility seriously. You can verify any technician's identity by calling our office.

Question 12

Do you provide free estimates?

Accepted Answer

Yes, we provide free, no-obligation estimates for all services. Our estimator will visit your home, assess your needs, explain your options, and provide a detailed written quote—all at no cost to you. We believe in transparent pricing with no hidden fees. The price we quote is the price you pay. For simple repairs, we can often provide estimates over the phone based on your description of the problem.

Question 13

What areas do you serve?

Accepted Answer

We serve all of Southern Oregon's Rogue Valley, including: Shady Cove (our home base), Medford, Central Point, White City, Eagle Point, Butte Falls, Rogue River, Gold Hill, Jacksonville, Phoenix, and Talent. If you're unsure whether you're in our service area, just give us a call. We may be able to accommodate locations outside our primary area depending on the service needed.

Question 14

Do you charge for service calls?

Accepted Answer

We charge a nominal service call fee that covers the technician's travel time and initial diagnosis. This fee is waived if you proceed with the recommended repair or service. The fee varies by location but is clearly communicated when you schedule. For estimates on new installations, there is never a fee. We believe in fair, transparent pricing and will always explain costs upfront before any work begins.

Frequently Asked Questions

Repairs & Maintenance

Installation & Products

Emergency & Safety

Pricing & Service Areas

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